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Call Toll Free: 1-800-736-0729

Contact HairGenesis™ Customer Service

If you have a question that relates to one of our products, first check to see if a page for that already exists, such as ingredients, usage or clinical studies. If it relates to a comparison with other hair loss treatment products, check to see if we already have a comparison page.

We also have a page that contains frequently-asked questions and answers that other customers and site visitors have asked. If you don't find your answer there, please email our Customer Service department or use the Online Form below. We will make every attempt to respond to your inquiry as soon as possible, at least within the next business day. You may use our online contract form, use click on one of the email links below it.

If you have a question of a medical or health-related nature regarding HairGenesis™ products or Hair Loss, please email our Research Department. Your questions will be reviewed and addressed by a research expert.

Phone Orders:

Mail Orders:

Call Toll Free in the United States, Canada, Puerto Rico and the US Virgin Islands:
1.800.736.0729

If you would like to be contacted by a customer service representative by telephone, please provide your phone number and the best time to contact you. 

Otherwise, please include your e-mail address so that we may contact you by e-mail.

HairGenesis
9597 Jones Rd #380
Houston TX 77065

Payments accepted in US Dollars only drawn on US Financial Institution:

Cashier's Check or Money Order only, made payable to Hair Genesis

Sorry, but we are unable to accept Personal or Business Checks or do COD's

For your convenience, you may obtain a Money Order at most US Post Offices. For customers outside of the U.S., you will need to send an International Money Order payable in US Funds.

International Shipping Restrictions:

Credit Cards Accepted:

We cannot be responsible for any duties, tariffs, taxes, customs fees, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your Customs Office if you have any questions.

Do not order items that are not allowed to be imported into your country. Check the ingredients of our products to make sure that there are no restrictions on importing any of our products. Laws are different in every country. It is the customer's responsibility to check with their Customs Office to see if their country permits the shipment of our products to their country.

If for any reason a package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges.

A 20% restocking fee will be applied to orders returned by Customs or refused by the customer.

Payments accepted by Credit Cards
in US funds:
MasterCard
Visa
American Express
Discover Card

Money Orders and Intera

Please allow appropriate time for your products to arrive. Most shipments are sent within 1-2 business days of funds being available. We reserve the right to refuse any order. Prices are subject to change without prior notice.

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